Got questions? We've got you covered. Below are answers to common questions about our plant-based skincare, shipping, returns, and local events.
Product Ingredients & Use
Are your products vegan and cruelty free?
- Yes! Every product from Novy and Livy Apothecary is 100% vegan, cruelty-free, and made with plant-based, organic ingredients. No synthetic fragrances, parabens, or animal testing - ever..
Can I use your products on sensitive skin?
- Absolutely. We carefully select gentle, skin-loving ingredients like oats, calendula, and shea butter. if you're unsure, we always recommend doing a patch test first.
Shipping & Returns
When will my order ship?
- We hand pack each order with care. Orders typically ship within 2-3 business days. You'll receive tracking information as soon as it's on the way.
Do you accept returns?
- For hygienic purposes, we cannot accept returns. However, we aim to please! So if an item is unsatisfactory for any reason, please email us at novyandlivy@gmail.com about your concern and we will respond in 1-3 business days with a solution.
FDA
- All items are handmade and have not been FDA evaluated. It is for this reason we make no claims to treat or prevent any disease. Test before use and discontinue use if you develop skin irritation.
Local Event & Markets
Can I shop in person?
Yes! We love meeting our customers face-to-face. Visit our In-Person Markets page for upcoming events and pop-up dates where you can try products and ask questions in real time.